Terms & Conditions

PANCHA CREATIONS

panchacreations.com

Last Updated: April 29, 2026

Welcome to Pancha Creations LLC (“the Company,” “we,” “our,” or “us”) and panchacreations.com (“the Website”). By accessing or using the Website — including any pages, features, or content within or related to it — you (“you” or “the User”) agree to comply with and be bound by these Terms & Conditions (“the Terms”). If you do not agree with any part of these Terms, please do not use the Website.

These Terms apply to all visitors, users, and customers of the Website. Your use of the Website is also governed by our Privacy Policy, Shipping Policy, Return & Refund Policy, and Accessibility Statement, each of which is incorporated into these Terms by reference and available on our Website.

1. Age Requirement

You must be at least eighteen (18) years of age to use this Website, create an account, or place an order. By using the Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may not use the Website or purchase any products.

2. Intellectual Property Rights

2.1 Ownership

All content on the Website — including but not limited to text, logos, graphics, product photography, images, videos, recipes, blog posts, designs, software, and any other materials (collectively, the “Content”) — is the property of the Company or its content suppliers and is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

2.2 License to Use

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its Content for personal, non-commercial use only. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, or create derivative works from the Content in any manner without prior written permission from the Company.

2.3 Product Photography

All product photographs on this Website are original works created by or for Pancha Creations. Product images may be watermarked for protection. Downloading, screenshotting, copying, reposting, or using any product photography from this Website — whether watermarked or not — without express written permission from the Company is strictly prohibited.

2.4 Restrictions

Unauthorized use of the Content may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. You agree not to:

Use any automated systems — such as robots, scrapers, or data-harvesting tools — to access the Website for any purpose without the Company’s prior written permission.

Remove, obscure, or alter any copyright, trademark, watermark, or other proprietary rights notices on the Website or its Content.

Use the Website to infringe on any third-party intellectual property rights or to engage in any conduct that restricts or inhibits anyone else from using or enjoying the Website.

3. Product Classification & Intended Use

3.1 Food and Wellness Products

All products sold through this Website are classified and sold as food and/or wellness products. They are not medications, supplements regulated as drugs, or medical devices. No product sold by Pancha Creations is intended to diagnose, treat, cure, or prevent any disease.

3.2 Personal Use

Products purchased through this Website are intended for personal use only. Customers who purchase without a signed resale or authorized retailer agreement with Pancha Creations are considered personal-use buyers.

3.3 Resale and Clinical Use

Resale, redistribution, or recommendation of Pancha Creations products in a clinical, therapeutic, educational, or retail setting requires a signed agreement with the Company prior to any products changing hands. Any individual — including but not limited to practitioners, students, educators, or retailers — who wishes to sell, recommend, or distribute our products as part of their practice or business must contact us to establish a formal agreement.

Without a signed agreement, use of our products in any resale, clinical, or professional recommendation capacity is solely the responsibility of the individual and is not authorized by, endorsed by, or attributable to Pancha Creations. The Company assumes no liability for how any customer chooses to use, represent, or distribute products after purchase.

3.4 No Agency

No customer, retailer, practitioner, or other party is an agent, representative, or affiliate of Pancha Creations unless expressly designated through a written agreement. The words and actions of any third party cannot be legally attributed to the Company.

4. Purchases, Orders & Payment

4.1 Order Acceptance

All orders placed through the Website are subject to acceptance by the Company. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product availability, errors in pricing or product information, suspected fraud, or issues identified during order verification.

4.2 Pricing

All prices displayed on the Website are listed in U.S. dollars and are subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occur. In the event of a pricing error, we reserve the right to cancel the order and notify you of the correction.

4.3 Sales Tax

Sales tax is calculated at checkout based on your delivery address and applicable state and local tax rates. Tax rates may vary by location. The tax amount displayed at checkout reflects the rate applicable to your shipping destination at the time of purchase.

4.4 Authorization Holds

When you proceed to checkout, our payment processor sends an authorization request to your card issuer (your bank or financial institution). Your card issuer then verifies available funds and places a temporary hold on your card for the estimated order total — including products, shipping, and calculated tax. This hold may appear as a “pending” charge on your statement.

This authorization hold is not a charge. The actual charge is captured when your order is processed and/or shipped. The final amount reflects the confirmed order total, including applicable taxes and shipping. In some cases, the hold amount and the final charge may differ slightly if adjustments are made to the order between placement and fulfillment. The timing of when the hold is released from your statement depends on your card issuer and may take up to 30 days, even after the actual charge has been captured or the order has been canceled.

If you have questions about a pending charge on your account, please contact your card issuer directly.

4.5 Payment Methods

We accept all major credit and debit cards, as well as any additional payment options available at checkout, which may include Shop Pay, Apple Pay, and Google Pay where applicable.

5. User Conduct

5.1 Prohibited Uses

You agree to use the Website only for lawful purposes. You agree not to use the Website to:

Transmit or post any material that is illegal, harmful, threatening, abusive, defamatory, vulgar, obscene, or otherwise objectionable.

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

Upload, post, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation.

Transmit any material that contains software viruses, worms, or any other harmful or disruptive code.

6. Disclaimers

6.1 Medical Disclaimer

The information provided on this Website is intended for educational and informational purposes only and should not be interpreted as medical advice. Content may reference traditional Ayurvedic knowledge, published research, or general wellness principles. However, this content is not intended to diagnose, treat, cure, or prevent any disease. You should always consult your physician or other qualified healthcare provider regarding any medical questions or concerns.

Never disregard professional medical advice or delay seeking it because of information found on this Website. If you suspect you have a medical emergency or serious health issue, please promptly contact your doctor or emergency services.

6.2 FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Product descriptions and related content are provided for informational purposes only and reflect traditional Ayurvedic uses and general wellness perspectives.

6.3 Allergen Notice

Many of our products are made with dairy-derived ingredients (cultured butter) and are produced in a facility that may process other common allergens. Customers are responsible for reviewing all ingredient lists, allergen information, and product labeling before purchasing or consuming any product. Pancha Creations is not liable for allergic reactions or adverse effects resulting from failure to review product information or from known or unknown sensitivities.

6.4 Perishable Goods

Our products are perishable. Once an order is handed to the shipping carrier, it is shipped at the customer’s risk. The Company is not responsible for product degradation caused by shipping delays, extreme weather during transit, or improper storage after delivery. Please review our Shipping Policy for guidance on handling your order upon arrival.

6.5 Product Accuracy

Product images on this Website are representative and may not always exactly match the product you receive. Due to the handcrafted nature of our products, natural variations in color, texture, and appearance are normal and expected. Additionally, differences in monitor and display settings may affect how product images appear. Such variations do not constitute a product defect.

6.6 No Warranties

The Website and its Content are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.7 Accuracy of Information

The Company makes reasonable efforts to ensure that the information on the Website is accurate, complete, and current. However, the Company does not warrant that the information is free from error. The Company reserves the right to make changes to the Content or the products and services described on the Website at any time without notice.

7. Limitations of Liability

7.1 General Limitation

In no event shall the Company, its affiliates, directors, employees, agents, or licensors be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Website, its Content, or any products purchased through the Website — even if the Company has been advised of the possibility of such damages.

7.2 Cap on Liability

To the fullest extent permitted by applicable law, the total liability of the Company for any claims under these Terms, whether in contract, tort, or otherwise, is limited to the amount you paid, if any, for the specific product or service giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs — including reasonable attorneys’ fees — arising out of or relating to: your use of the Website; any products purchased through the Website; any content you submit; your violation of these Terms; or your violation of any rights of another party.

9. Electronic Communications Consent

By using this Website or placing an order, you consent to receive electronic communications from us, including but not limited to: order confirmations, shipping notifications, customer service correspondence, and promotional emails (if you have opted in to our mailing list). You may unsubscribe from promotional communications at any time using the unsubscribe link included in those emails. Transactional communications related to your orders are not subject to unsubscribe requests and will continue as necessary to fulfill your purchase.

10. Third-Party Links and Resources

The Website may contain links to third-party websites or resources. These links are provided for your convenience only and do not signify that the Company endorses, approves, or makes any representation about such third-party websites or resources. The Company has no control over the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that the Company is not responsible for the availability, accuracy, or content of any third-party websites or resources.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

12. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, supply chain disruptions, carrier delays, labor shortages, power outages, or any other circumstances that are unforeseeable or unavoidable. In such events, the Company’s obligations shall be suspended for the duration of the event, and we will make reasonable efforts to communicate any anticipated delays to affected customers.

13. Termination

The Company reserves the right to terminate or suspend your access to the Website, with or without notice, for conduct that the Company believes violates these Terms, violates any law, or is harmful to the interests of the Company, its users, or third parties. Upon termination, all provisions of these Terms which by their nature should survive termination shall survive — including, without limitation, intellectual property rights, product classification and intended use, disclaimers, limitations of liability, and indemnification provisions.

14. Dispute Resolution and Arbitration

14.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this agreement to arbitrate — shall be determined by arbitration in Superior, Colorado, USA, before one arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) pursuant to its rules.

14.2 Small Claims Court Exception

Notwithstanding Section 14.1, either party may bring an individual action in small claims court for disputes within the jurisdictional limit of the small claims court in Boulder County, Colorado (currently $7,500), rather than proceeding through AAA arbitration. If a dispute exceeds the small claims court jurisdictional limit, it shall be resolved through binding arbitration as described above.

14.3 Exceptions to Arbitration

Notwithstanding the foregoing, the Company may seek injunctive relief, protection of its intellectual property rights, or legal action in any court of competent jurisdiction for:

Allegations of theft, infringement, or unauthorized use of the Website’s Content.

Claims for injunctive relief or other equitable relief to protect the Company’s intellectual property or confidential information.

14.4 Waiver of Class Action Rights

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Website that is not subject to arbitration or small claims court shall be instituted exclusively in the federal or state courts located in Boulder County, Colorado.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall not be affected or impaired and shall remain in full force and effect.

17. Content & Technology Disclosure

Pancha Creations uses a blend of human expertise and digital tools to manage our operations, communications, and creative processes. We occasionally use artificial intelligence (AI) tools to assist with content drafting, editing, optimization, and design ideation.

All product formulations, recipes, Ayurvedic knowledge, and educational content are rooted in our founders’ direct experience, training, and family lineage. All final content — from copy to creative direction to what goes in the jar — is reviewed and approved by our founding team to ensure it meets our standards of ancestral integrity, accuracy, and care. AI is a tool in our process; it is not the source of our knowledge or the voice of our brand.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Accessibility Statement, and any additional terms to which you agree when using particular features of the Website, constitute the entire agreement between you and the Company regarding your use of the Website and supersede all prior agreements, understandings, or representations, whether written or oral, regarding the subject matter herein.

19. Changes to These Terms

The Company reserves the right to modify these Terms at any time. Changes will be posted on this page, and the date of the latest revision will be indicated at the top of this page. Your continued use of the Website after any changes to these Terms constitutes acceptance of those changes. We encourage you to review these Terms periodically.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Pancha Creations LLC

Email:  info@panchacreations.com

Based in Colorado, USA

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.